Shipping policy

Shipping

All orders ship via Canada Post or UPS. Once the package has been shipped, PuckerUp Paper Lips is not responsible for loss or damages to items. Please contact Canada Post, your local postal company or UPS directly for any issues regarding your shipment.

Please note that once your order is shipped, we have no control over delivery time or estimates.  We can only provide you with details available to us from our shipping providers.

Returned Shipments

If your shipment comes back to our studio for any reason, we can ship out again for an additional shipping fee. To avoid returned shipments, please ensure that your shipping address is correct at checkout or get in touch with us before your order ships. Once the shipment goes out the door, we are not able to adjust shipments or delivery addresses.

Local Pick-Up

Contactless online order pick-up is available. Please contact us at Puckerup.paperlipshop@gmail.com or by phone at +1-519-630-7974 To pick up your order from our studio, use the code “LOCALPICKUP” at checkout. We will email you when your order is ready.

Our studio is located at 3588 Isaac Court, London, ON, N6P 0B2, Canada, hours vary so please contact prior to pickup.

Discount Codes

All purchases made with a discount code are final sale and cannot be exchanged or returned.

Discount codes are case sensitive, so please ensure you are using the code as written when applying it to your order. If you have any issues with a discount code please contact us.

After your order has been processed, we cannot refund discounts on our back end.

International Orders

Unfortunately, our website is not currently set up to accept international orders. However, we are happy to ship international orders! To place an order to ship outside of North America, please email Puckerup.paperlipshop@gmail.com with your order items. We will invoice you with the items and shipping cost. Orders will ship after payment is received.

Lead Times

All items are made to order and will ship out within 1-3 weeks of our receipt of your order.  

Damages

PuckerUp Paper Lips is not responsible for loss or damage to packages in transit. To file a damage claim, fill out the following forms for Canada Post and UPS. You may need to retain the package until the claim is approved. A separate order will need to be placed to replace damaged goods. Please get in touch if you have any questions or concerns.

To file a claim with Canada Post, fill out this form.

To file a claim with USPS, fill out this form.

To file a claim with UPS, fill out this form.